Operations Manager

·       Develop and implement efficient workflows to ensure timely and high-quality delivery of campaigns.

·       Oversee the entire lifecycle of marketing projects, from initiation to completion, ensuring all milestones are met.

·       Coordinate with internal teams, influencers, KOLs, and production partners to align on deliverables and timelines.

·       Identify and resolve operational challenges, optimizing resources and processes.

·       Serve as the primary operational point of contact for clients, ensuring their needs are met with professionalism and efficiency.

·       Provide regular updates to clients on project progress, addressing queries and concerns proactively.

·       Manage the preparation and organization of project-related documents, including contracts, schedules, and performance reports.

·       Handle the quotation process, ensuring accuracy and alignment with project scope.

·       Oversee payment processes, including invoicing, tracking receivables, and liaising with finance teams for timely disbursements.

·       Build and maintain strong relationships with influencers, content creators, production houses, and other third-party vendors.

·       Ensure compliance with contractual terms and project specifications.

·       Work closely with creative, strategy, and account teams to ensure seamless collaboration and alignment.

·       Mentor and guide junior operations staff, fostering a high-performing, results-oriented team

·       Monitor operational metrics to assess project performance and identify areas for improvement.

·       Provide insights and recommendations to drive efficiency and enhance business outcomes.

·       Contribute to the agency’s growth by delivering projects that positively impact client satisfaction and retention.